This video shows how to elevate ticket management to a professional level after your first weeks with Leadtime. As tickets pile up across multiple projects, a structured approach becomes critical – and Leadtime provides a powerful set of tools for exactly this purpose.
It starts with the All Tasks function under Planning. Here you can see every ticket from every project in a single view – ideal for daily planning, for team leads to monitor their team, and for weekly meetings where you don't want to click through ten separate projects.
The list view is the workhorse of daily operations. With quick search, combinable filters (status, assignee, project, type, priority, tags), and customizable columns, even complex queries become easy. The Kanban board adds a visual layer, displaying tickets by status, type, or assignee – with drag and drop to change status instantly.
The real game changer is saved views. Once you've created a filter combination that fits your workflow, you can save it and recall it with a single click – privately or shared with the whole team. Examples include "My open tickets," "High priority bugs," or "Feedback waiting."
These saved views can be embedded directly as widgets on your dashboard. This lets you build a personalized cockpit that shows at a glance what matters today. The video provides concrete dashboard examples for team leads, developers, and project managers.
After a few weeks with Leadtime, you probably have a lot of tickets. Internal tasks, customer requests, bugs, features. And at some point, it gets overwhelming.
In this video, I'll show you how to manage tickets professionally. You'll learn to work across projects, create filters and views, and bring them right into your dashboard. The goal: never miss a ticket again.
Normally, you see tickets within a project. But if you're managing multiple projects at once, you have to keep jumping back and forth. That costs time, and you lose track.
The solution is called All Tasks. You'll find it under Planning, then All Tasks.
Here you can see all tickets from all projects you have access to, in a single view. Whether it's a client project or an internal to-do, everything is in one place.
This is invaluable for daily planning. In the morning, open All Tasks, filter for tickets assigned to you, sort by priority, and you know exactly what's on for today.
It's also perfect for team leads. You can see at a glance who's working on what, where tickets are piling up, and which tasks haven't been assigned yet.
And for team meetings or weekly reviews: instead of clicking through ten projects, you have everything in one overview.
In the list view, you see tickets as a table. This is the most powerful view when you're dealing with lots of tickets.
At the top left, you have quick search. Type in a term, and the list filters instantly. Handy when you're looking for a specific ticket.
Next to it, you'll find the filters. This is where it gets interesting. You can filter by almost anything: status, assigned person, project, type, priority, tags, and more.
And the best part: you can combine filters. Show me all tickets with status "In Progress" that are assigned to me with priority "High." Or: all bugs from the project "Client XY" that were updated this week.
With the gear icon on the right, you customize the columns. Which information do you actually need? Ticket ID, title, project, status, priority. That's often enough. The rest you can hide. This makes the view cleaner.
You can also reorder columns with drag and drop. And of course, you can sort by any column. Click the column header, and the list reorders itself.
Sometimes a table is too abstract. That's when the Kanban board helps.
You switch by clicking the gear icon and selecting Kanban. Or click directly on the Kanban symbol next to the view.
Now you see your tickets as cards, grouped into columns. By default, each column represents a status: New, In Progress, Feedback, Done.
The beauty of Kanban: you immediately see where work is piling up. If the "Feedback" column is overflowing, you know you have a bottleneck. If "In Progress" is empty, you need more input.
With drag and drop, you move tickets between columns. Drag a ticket from "In Progress" to "Feedback," and the status updates automatically. No dialog, no extra click.
You can also group by other criteria. Instead of status, for example by type. Then you see features, bugs, and ideas side by side. Or by assignee. Then each person has their own column.
With the gear icon, you configure which fields appear on the cards. Ticket ID, title, priority, project. You decide what you want to see at a glance.
Now comes the game changer: saved views.
You just created a combination of filters and sorting that perfectly fits your workflow? Then save it.
Click "Save as new view," enter a name, like "My open tickets," and choose whether the view should be visible only to you or to the whole team.
From now on, you can recall this view with a single click. No resetting filters, no readjusting columns. One click, and you're there.
Here are some examples of useful views:
"My open tickets." Everything assigned to me that's not done yet.
"High priority bugs." Filtered by type Bug and priority High. Perfect for the morning check.
"Updated this week." All tickets that were edited in the last seven days. Great for weekly meetings.
"Feedback waiting." All tickets in status Feedback. Shows you where responses are pending.
The more you work with Leadtime, the more views you'll collect. That's a good thing. Each view saves you a few clicks every day.
Saved views are practical. But even more practical is having them right on your dashboard.
Go to your dashboard and click "Add Widget." Select the Tasks Widget. Now you can choose one of your saved views.
The widget shows you the tickets exactly as you configured the view, with the same filters, the same sorting.
You can adjust the widget's size. Narrow column for a compact list, wider for more details. Taller for more tickets at a glance.
And you can have multiple task widgets on the same dashboard. Your open tickets on the left, high priority bugs on the right, feedback waiting for response at the bottom.
This way, you build a dashboard that shows you at a glance what's important today.
Let me show you some examples of how different roles set up their dashboards.
A team lead might have a widget with all their team's tickets, grouped by assignee. Next to it, a widget with everything in Feedback status, those are tickets waiting for responses. And maybe another widget with unassigned tickets, so nothing gets left behind.
A developer has their personal stack as a widget. Plus maybe high priority bugs, those you should keep an eye on. And a widget with tickets they recently worked on, in case questions come up.
A project manager might have a separate view for each important client. Open tickets for Client A, open tickets for Client B. Plus a Kanban board for the currently hottest client, to visually track progress.
The beautiful thing is: there's no right or wrong configuration. You build your dashboard the way it fits your workflow.
You now know how to manage tickets professionally. All Tasks for the cross-project overview. Filters and columns for the perfect list view. Kanban boards for visual workflow. Saved views for recurring queries. And dashboard integration so you have everything at a glance.
The result: you never miss a ticket. You always know what's next. And you save time every day because you don't have to search anymore.
In the next video, I'll show you how to bring in customers as guest users, so they can create tickets themselves, track progress, and communicate with your team.
